What are your shipping & processing times?
Orders made before 12pm are processed that same business day. After 12pm, they will be processed during the next business day.
For domestic orders, standard shipping is 4-7 business days, and priority shipping is 1-3 business days. For international orders, standard shipping is 10-30 business days, and priority shipping is 7-15 business days.*
*Note: Shipping times are estimates.
What is Partial.ly and how do I use it?
Partial.ly is the third-party system we use to offer payment plans. At checkout, click on the “Partial.ly” button. You’ll be redirected to their site and will see the available payment plans. Be sure to add any discount codes before finalizing purchase.
As of now, products purchased with Partial.ly have a 25% down payment plus a minimum of 3 monthly installments (4 total payments). For additional flexibility, you can also select 4 or 5 monthly installments (5 or 6 total payments, respectively). All payment plans are interest-free.
What is Route Shipping Protection?
Route allows us to have a worry-free post-shipment experience. You can visually track your packages in real time. Route also makes it very easy to report lost, stolen, or damaged packages. It’s a convenient way to add package protection and one-click refunds and re-orders. For more information, click here.
When will my item be back in stock?
Out-of-stock items are usually restocked in about 4-8 weeks. To get first grabs when an item comes back in stock, be sure to subscribe to our emailing list!
What is your refund & returns policy?
You can find our refund and returns policy here.
Still have another question? Use the contact form or email us at firstname.lastname@example.org.