What are your shipping & processing times?
Orders made before 12pm are processed that same business day. After 12pm, they will be processed during the next business day.
For domestic mirror orders, standard shipping is 4-7 business days, and priority shipping is 1-3 business days. For international mirror orders, standard shipping is 10-30 business days, and priority shipping is 7-15 business days.
Domestic orders for seating take 3-15 days. International orders for seating is currently unavailable.*
*Note: Shipping times are estimates.
What is Shop Pay and how do I use it?
When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.
What is Route Shipping Protection?
Route allows us to have a worry-free post-shipment experience. You can visually track your packages in real time. Route also makes it very easy to report lost, stolen, or damaged packages. It’s a convenient way to add package protection and one-click refunds and re-orders. For more information, click here.
When will my item be back in stock?
Out-of-stock items are usually restocked in about 4-8 weeks. To get first grabs when an item comes back in stock, be sure to subscribe to our emailing list!
What is your refund & returns policy?
You can find our refund and returns policy here.
Still have another question? Use the contact form or email us at firstname.lastname@example.org.